For immediate help during work hours, call us at 1-888-MyCarMD
Or email us, via this form, and we will get back to you.
Below are common issues you may encounter while using CarMD:
Issue |
Solution |
Action Steps |
No Power when plugged into vehicle | CarMD unit needs to be replaced | Contact CarMD for a replacement unit |
Broken LCD Screen | CarMD unit needs to be replaced | Contact CarMD for a replacement unit |
Broken/Non-responsive button | Unit needs to be replaced | Contact CarMD for a replacement unit |
LED lights not working (All other functions of the scan tool work) | Unit needs to be replaced (Can still be used until replacement unit arrives – data will continue to be accurate) | Contact CarMD for a replacement unit |
Report comes up with ‘No Issues’ when Check Engine Light is on in customers vehicle | On some Chrysler/Dodge products – the scan tools will not read the trouble codes unless the vehicle is started. | Contact CarMD for a replacement unit |
CarMD unit missing, stolen, or damaged beyond use | Unit needs to be replaced | Contact CarMD for a replacement unit |
All other CarMD hardware issues | Contact CarMD | Contact CarMD for a replacement unit |
CarMD handheld reader will not connect | Check the app screen, make sure the connected icon is green | If the handheld icon is not green, go to settings, bluetooth, re-pair CarMD handheld device |
Check to see Bluetooth is on | Go to settings, ensure Bluetooth is turned on | |
Check for nearby Bluetooth devices | Some devices interfere with communication with tablet. Turn off nearby Bluetooth devices and try again | |
Check the iPad power level | If the iPad is Low Power” mode, go to Settings -> Battery and disable Low Power mode. Charge iPad after completing customer’s report | |
Check to see if they are batteries in the CarMD handheld | If batteries are present, remove. | |
CarMD App stalls when trying to create a new report | You have no network connectivity | Check cellular/network connectivity and try again |
There is an issue with CarMD servers | Wait a moment and try again | |
CarMD device is not connected to tablet | Go to settings, ensure Bluetooth is turned on | |
Go to settings, Bluetooth, look for “CarMD” and pair to tablet | ||
Some devices interfere with communication with tablet. Turn off nearby Bluetooth devices and try again | ||
Tablet does not scan VIN barcode | VIN may be illegible | Camera may not be able to scan in low light. Move vehicle to a place with more light |
Press “VIN not scanning?” and manually enter the VIN |