CarMD.com Corp. employs a team of all ASE Certified Automotive Technicians to help answer your technical questions. Our goal is to make your automotive diagnostic experience as easy as possible. To start, we’ve compiled a list of Questions & Answers about CarMD.

If you still have a question about CarMD that you don’t see answered, please send us your question by completing the form below. 

You can also reach us at:

CarMD.com Corp
Attn: Technical Services
11245 Young River Ave
Fountain Valley, CA 92708
Phone: 1-888-MyCarMD (1-888-692-2763)
Mon – Sat, 6 AM – 6 PM (Pacific Time)
Fax:  714-241-0240

Fields marked with an asterisk (*) must be completed.

First Name:*	Firstname is required	Last Name:*	Lastname is required
Email Address:*	Email Address is invalid	Phone Number:
Street Address:		City:
ZIP:*	ZIP is required

Are you a current CarMD customer?*
Yes
No

Please Select an option

Which CarMD Product Do You Have a Question About?*
CarMD® Handheld Device
CarMD® Runtime Software (application running on your computer)
CarMD® Vehicle Health Plan
CarMD® Free Membership
Other

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What is the Topic of Your Question?*
Purchase Status
Product Information
Account Setup
Unable to Access Account
Report Test Results
Software or Computer Issue
Hardware Problem / Tool Does Not Link
Product Return Status
Other (please describe):

Please Select the Topic of Your Question

Please Select Your Computer’s Operating System:*
Microsoft® Windows® XP
Microsoft® Windows® XP 64-bit
Microsoft® Windows® 2000
Macintosh OS® X v10.4.3 & earlier
Macintosh OS® X v10.4.4 to v10.4.11
Macintosh OS® X v10.5.x
Macintosh OS® 9.1
Macintosh OS® 9.2
Other

Please Select Your Computer’s Operating System

Vehicle Tested (if applicable):

• Year:  
• Make: 
• Model:
• Engine Size:
• Estimated Vehicle Mileage:

How do you prefer we reach you?*
Phone
Email

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Question?* (350 Max. Characters) You have 350 characters left.

To help our team better assist you, please include details such as:

• What activity was being preformed when the issue first occurred?
• If you are getting an error, what is the exact message displayed on the tool, kiosk, website, or software?
• Any other details that would be helpful for us to support you
  

Please input your Question

Would you like to receive emails from CarMD on future tool or website updates?*   Yes   No Please select an option