Home  |  Contact Technical Support
CarMD.com Corp. employs a team of all ASE Certified Automotive Technicians to help answer your technical questions.
Our goal is to make your automotive diagnostic experience as easy as possible.
To start, we've compiled a list of Questions & Answers about CarMD.

If you still have a question about CarMD that you don't see answered, please send us your question by completing the form below.

You can also reach us at:
CarMD.com Corp
Attn: Technical Services
17352 Von Karman Avenue
Irvine, CA 92614
Phone: 1-888-MyCarMD (1-888-692-2763)
Mon - Sat, 9AM - 5PM PST
Fields marked with an asterisk (*) must be completed.
First Name:* Last Name:*
Email:* Phone:
Street Address: City:
Are you a current CarMD customer?*

Which CarMD Product Do You Have a Question About?*
CarMD® Vehicle Health System™
CarMD® Runtime Software (application running on your computer)
CarMD® Premium Vehicle Health Plan™
CarMD® Free Membership

What is the Topic of Your Question?*
Purchase Status
Product Information
Account Setup
Unable to Access Account
Report Test Results
Software or Computer Issue
Hardware Problem / Tool Does Not Link
Product Return Status
Other (please describe):

Please Select Your Computer's Operating System:*
Microsoft® Windows XP (32-bit)
Microsoft® Windows XP (64-bit)
Microsoft® Windows 7 (32-bit)
Microsoft® Windows 7 (64-bit)
Macintosh OS® X Tiger (v10.4.4 to v10.4.11)
Macintosh OS® X Leopard (v10.5.x)
Macintosh OS® X Snow Leopard (v10.6.x)

Vehicle Tested (if applicable):*
  • Year:
  • Make:
  • Model:
  • Engine Size:
  • Estimated Vehicle Mileage:

How do you prefer we reach you?*

Question?*(350 Max. Characters) You have 350 characters left.

To help our team better assist you, please include details such as:
  • What activity was being preformed when the issue first occurred?
  • If you are getting an error, what is the exact message displayed on the tool, kiosk, website, or software?
  • Any other details that would be helpful for us to support you

Would you like to receive emails from CarMD on future tool or website updates?*    Yes    No