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CarMD Shipping & Return Policies

Friday, August 08, 2008

Shipping Policy:

In most cases CarMD orders will be delivered within 7 to 10 business days. However, please allow up to four weeks for delivery.

Faster service is available for an additional cost; please see UPS shipping selections.
Usually, orders received by 6 a.m. Pacific Time will be shipped same business day (except weekends and holidays).

We’re sorry, but we cannot ship to P.O. boxes.

Payment Options:

The CarMD order center accepts Visa, MasterCard and American Express payments. Sorry, but we do not accept C.O.D. or personal checks. Credit cards will be charged immediately upon processing of the order.

Return / Refund Policy:

It is important to CarMD that you are satisfied with your product. However, CarMD is such a valuable tool that it can easily pay for itself in just one use by helping you save time and money on automotive repair costs. Thus, our return policy is as follows*:

• Replacement – If the product you receive is defective, CarMD.com Corp. will replace the unit and pay all shipping & handling charges, provided it is within the one-year warranty period.
• Refund (less 15% restocking fee) – If you return an unused product within 60 days of original purchase, CarMD.com Corp. will issue a refund (less 15% restocking fee and shipping & handling charges).

  In order to receive your full refund, complete the return request form. The product must be returned in original packaging with all items in good condition within 60 days of original purchase. If the returned product is damaged, visibly used or missing parts, we will only issue a partial refund (less S&H charges).

• 50% Refund – If the CarMD tester has been used with a registered diagnostic report setup and run on the CarMD.com website (less S&H).

* Please note: Return policy privileges apply to direct CarMD.com and 888.MyCarMD phone purchases only. Policy does not apply to purchases made at retail or other third-party locations. In the event you purchased your CarMD product from another party, please see their return policy or return back to store where purchased.

We will notify you via email of your refund once we have received and processed your returned item. We will credit the original purchaser’s credit card within 3-7 business days of receipt and inspection of the unit at our warehouse. If for any reason it is determined that we cannot provide you with a credit, you will be contacted by phone, mail or email within 7 days of receipt and inspection of the product at our warehouse.

If for some reason the credit card from the original transaction cannot be credited, you will be issued a check in the amount of the original purchase price (less S&H charges).

If your product arrives damaged please contact our customer service department immediately at customerservice@CarMD.com or 1.888.MyCarMD (1-888-692-2763).

Products received after the 60-day money back guarantee period and before the one-year-warranty expiration date can only be exchanged for a comparable unit.

Returning a Gift:

CarMD is unable to issue credit to any other credit card than that used for the initial transaction.

Availability:

CarMD is designed for use on vehicles manufactured for use in the United States, and is currently available for shipment to addresses within the 50 U.S. states only. No foreign orders will be accepted.

Taxation Details:

Purchases from CarMD.com Corp., are subject to sales tax in California or wherever sales tax is applicable.