Thank you for your interest in CarMD.
Q: What countries does CarMD.com ship to?
A: Products are currently available to ship to USA’s 50 States, US Territories. The CarMD® Vehicle Health System™ was designed to work with vehicles that are manufactured for exclusive distribution within the U.S. (this includes imported and domestic vehicles). These vehicles are required by United States law to be OBD 2 compliant – the CarMD tool will not work without this government-mandated technology. Vehicles distributed outside of the US may not comply with this requirement. In addition, CarMD’s solutions (parts & labor rates) are gathered from working ASE Certified Technicians in the United States only. For this reason we are not able to sell/ship the CarMD unit to other International countries at this time.
U.S. Originated Orders
Q: What shipping methods do you offer in the U.S.?
A: Under normal conditions, CarMD offers FedEx Smart Post and FedEx 2nd Day as requested on your order (please see below for delivery availability). Please note that FedEx SmartPost shipments originate with FedEx but are delivered by the United States Postal Service.
Q: What are your shipping charges in the U.S.?
A: The list below provides shipping charges and delivery times for the first CarMD unit ordered. Additional items ordered are calculated at the time of order review, before your order is placed. CarMD.com reserves the right to request additional identification to process your shipment. If this is needed, we will contact you by e-mail or telephone.
NOTE: Shipments to US Territories, Alaska, and Hawaii may incur additional shipping & handling charges. We currently cannot ship to APO addresses.
► STANDARD SHIPPING (FedEx SmartPost)
CarMD.com offers Standard Shipping at a rate of $14.95 for the first item ordered. Because of the recent high demand for CarMD during the holiday season, please allow two (2) to four (4) WEEKS to receive your order. Please allow one (1) additional week for P.O. Box shipments.
► EXPRESS SHIPPING (FedEx 2-Day)
CarMD.com offers Express Shipping at a rate of $24.90 for the first item ordered. Because of the recent high demand for CarMD during the holiday season, please allow three (3) to five (5) business DAYS to receive your order. EXPRESS delivery is not available to US Territories and P.O. Box shipments.
Q: Will I be charged for Sales Tax?
A: All California residents who purchase from CarMD.com are subject to a 8.0% state sales tax, or wherever sales tax is applicable.
General Order Questions
Q: I ordered the FREE Trial Offer, when does my trial start?
A: Your trial offer begins 35 days from the date your product ships, not from the original order date. This also means that your FREE 30-day trial includes five (5) additional days for transit time.
Q: How long will it take to get my order?
A: We work to ship your order quickly. Please see above for estimated delivery times. An email confirmation will be sent with your package tracking information once payment is confirmed and our carrier picks up the order.
Q: How can I check the status of my order?
A: It is very important that you provide us a valid and current email address when placing your order. Once your order is placed and payment is confirmed, we will send you an email with your package tracking information. Please make sure to also check your email filters and spam folders. You can also track your order by calling us toll-free at 1.888.692.2763 7 Days a Week, 6 AM – 6 PM (Pacific Time).
Q: How do I cancel my order?
A: If for some reason you wish to cancel your order, please call us toll free at 1.888.692.2763. Our customer care agents are available 7 Days a Week, 6 AM – 6 PM (Pacific Time). Please be aware that we cannot cancel orders already in process.
Q: What if the item is not available?
A: We do our best to keep CarMD in stock, however sometimes demand for it depletes inventory. You can check item availability online at www.CarMD.com or by calling 1-888-My-CarMD (888-692-2763). NOTE: Because of the recent product demand during the holidays, we are currently experiencing longer delivery times (see details above).
Q: What type of payments does CarMD accept?
A: CarMD.com Corp. accepts Visa, MasterCard, Discover, American Express, and PayPal payments. Sorry, but we do not accept money orders, C.O.D. or personal checks. Credit cards will be charged immediately upon processing of the order.
Q: I'm buying CarMD as a gift; can I ship my order to someone else?
A: Yes, simply provide us a "Ship To" address during checkout.
If you have any questions or comments regarding this policy, please email us by completing this form.
NOTE: CarMD.com Corp. reserves the right to change this policy at any time without prior notice. The above shipping information is valid as of February 5, 2013. This document supersedes all other written and published shipping policies.