Home  |  CarMD Terms of Use & Privacy Policy

The CarMD.com website is meant to supplement – not replace – a regular scheduled vehicle maintenance program. 

The CarMD site contents, including text, graphics, images and other information ("Content") are for informational purposes only. The Content provided on this site is not intended to be a substitute for advice, diagnosis or repair by a qualified professional technician. Always seek the advice of your personal mechanic, dealership or an ASE Certified automotive technician with any questions you may have regarding vehicle maintenance or concerns.

The CarMD device and website are meant to provide a basic overview of probable causes related to electronic- and emissions-related systems in your vehicle. Probable cause(s) and Probable Fix(es) are based on years of historical data compiled by ASE Certified Master Technicians. They are organized from most probable to least probable. Estimates are based on parts and labor costs broken down by U.S. region. The probable Fix / Solutions do not include the diagnostic time, which will vary from one repair shop to another.

It is not recommended that you make repairs, nor avoid service recommended by a qualified technician, solely because of something you read on the CarMD website or a Diagnostic Trouble Code (DTC) you received from any CarMD tool. This product should be used as a supplement to a regular automotive maintenance program, which also includes basic mechanical upkeep such as regularly checking your tire pressure, brake pads, belts, oil, fluids, etc.

If you have an automotive emergency, pull to the side of the road and call a qualified roadside maintenance service.


Copyright and Trademark Notices
All contents, including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material, of the CarMD website are Copyright ©2006-2012 CarMD.com Corporation and/or its affiliate companies, 17352 Von Karman Ave. Irvine, CA 92614. All rights reserved. Copyright and other intellectual property laws and treaties protect any hardware and software or content provided as part of the service. We and/or our suppliers own the title, copyright, and other intellectual property rights in the hardware, software or content. The CarMD logo, and other marks are, registered trademarks of Innova Electronics Corporation, in the United States and elsewhere. Other names of actual companies and products mentioned herein may be registered trademarks of their respective owners. Any rights not expressly granted herein are reserved. Certain software used in the CarMD software is based in part of contracted work and may be protected by other copyright laws.


CarMD Values Your Privacy
Any and all information collected at this site will be kept strictly confidential and will not be sold, rented, loaned, or otherwise disclosed to any outside third-party. Any and all information provided by you will be held with the utmost care and to further our ability to help you with current and future vehicle health issues.


Collection of Personal Information
Several sections of the CarMD.com website request and collect personal identifiable information, such as your e-mail address, name, home or work address or telephone number. The provided information will only be used to provide you with any and all requested information and will NOT be sold, reused, rented, loaned, or otherwise disclosed without your written authorization.

We also collect other aggregated information such as your Internet Protocol (IP) address to help diagnose problems with our systems and ensure the safety and security of our customers and website visitors. During your visit we monitor your experience by collecting additional data, including: duration of visit, web browser type and version, operating system, referring sites, type of product used, and other web browsing behaviors and statistics. This information is exclusively used internally for system improvements and to better serve our visitors.


Use of Your Personal Information
All the personal identifiable information and related information provided by you will only be used as authorized by you. This information will NOT be shared with third parties for commercial purposes. The consented information provided by you can and may be used in the following ways:
 

  • To ensure a safe and secure web browsing experience
  • To improve the content and service of our website
  • To improve our product and brand experience
  • To support customer questions regarding any of the products offered in this website
  • To alert you of new products, special offers and other information related to car repair and maintenance
  • To service our accounts
  • As part of generalized statistical analysis for the CarMD® Vehicle Health Index™
  • If you are a registered member, you have the right to modify all personal information provided by logging into your account or by directly contacting us. (See below for contact information)


Use of Cookies
A cookie is a text file that is placed on your hard disk by an Internet web server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

This website collects "cookie" information to personalize your browsing experience and to provide you better service and information about your needs and interests. Most Web browsers have the ability to accept or decline "cookies". Popular browsers such as Microsoft® Internet Explorer, Apple® Safari, Mozilla Firefox®, Google Chrome, and Netscape® automatically accept cookies, but you can modify their setting to decline cookies if you desire. Some sites use cookies to provide an interactive experience, so if you choose to decline cookies you may not be able to view all its features.


Web Server Security Practices
All information collected by our server is protected through a 128-bit encryption firewall, which prevents outside visitors to collect any information about you. Internally, the information is redirected and stored in a secure and isolated server that is only accessible by authorized personnel.


Liability
The use of the CarMD Content is at your own risk. When using the CarMD system, information will be transmitted in a way that may be beyond the control and jurisdiction of CarMD, and its suppliers. Therefore, CarMD and its affiliate companies assume no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of an Internet / web browser connection.

EXCEPT AS SPECIFICALLY PROVIDED HEREIN OR OTHERWISE REQUIRED BY LAW, CARMD AND ITS AFFILIATE COMPANIES MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESSED OR IMPLIED. BY WAY OF EXAMPLE, BUT NOT OF LIMITATION. CARMD AND ITS AFFILIATE COMPANIES MAKE NO REPRESENTATIONS OR WARRANTIES OF MERCHANTABLITY OR FITNESS FOR ANY PARTICULAR PURPOSE. CARMD AND ITS AFFILIATE COMPANIES MAKE SHALL IN NO EVENT BE LIABLE TO YOU, YOUR SUCCESSORS, CUSOTOMERS OR ANY OTHER THIRD PARTY, FOR ANY DAMAGES, WHETHER DIRECT OR INDIRECT, SPECIAL OR GENERAL, CONSEQUENTIAL OR INCIDENTAL, ARISING FROM ANY LOSS CLAIMED AS A RESULT OF THE USE OF THE CARMD HANDHELD DEVICE OR THE ASSOCIATED CARMD VEHICLE DIAGNOSTIC INFORMATION DATABASE.


Passwords
CarMD.com offers some services that allow you to record and store information in a password-protected area, such as CarMD Login. You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your CarMD.com passwords or accounts. You grant CarMD and all other persons or entities involved in the operation of the Site the right to transmit, monitor, retrieve, store, and use your information in connection with the operation of the Site. CarMD.com Corp. does not assume any responsibility or liability for any information you submit.


CarMD.com "Public Areas"
If you use a public area of the CarMD.com website, such as a chat room, blog, bulletin board or testimonial form, you are solely responsible for your own communications, the consequences of posting those communications, and your reliance on any communications found in the Public Areas. CarMD.com Corp., and its licensors are not responsible for the consequences of any communications in the Public Areas. CarMD also reserves the right to delete, edit, or omit any offensive comments posted at any such public areas of the CarMD.com web site or affiliated web sites.


3rd Party Links and Content
CarMD.com may provide links to third-party web sites. CarMD.com Corp., does not endorse the content on any such third-party websites, nor is CarMD.com Corp., responsible for the content of linked third-party sites. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites.


Indemnity
You agree to defend, indemnify, and hold CarMD.com Corp., its management team, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions.


Licensed Data
Some of the material provided in the CarMD.com Corp., database is under license from Cengage Learning. No part of this content may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, storage in an information retrieval system, or otherwise, without the written permission of the publisher, Cengage Learning. Any unauthorized commercial use, resale or mailing list database development, utilization or application is also prohibited.


Use of Content
CarMD.com Corp., authorizes you to view or download a single copy of the material on this site solely for your personal, noncommercial use if you include the following copyright notice: "Copyright (c) 2006-2012, CarMD.com Corp. All rights reserved."

Any use of the Content not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws. Content and features are subject to change or termination without notice in the editorial discretion of CarMD.com Corp. All rights not expressly granted herein are reserved to CarMD and its licensors.

If you violate any of these Terms and Conditions, your permission to use the Content automatically terminates and you must immediately destroy any copies you have made of any portion of the Content.


Patents
One or more of these patents apply to CarMD: US 6,687,584; US 6,941,203; US 6,947,816, other patents pending. Except as specifically provided herein, nothing contained herein shall be construed as conferring by implication, stopple or otherwise the granting of any license or right under any such patent.


Contact Information
Questions or comments regarding this website or our policies? Please contact us at:
 

CarMD.com Corp.
Attn: Corporate Relations
17352 Von Karman Ave.
Irvine, CA 92614
U.S.A.

Phone
: 1-888-MyCarMD (1-888-692-2763)
Fax: 714-241-6818
Email: Please contact us by completing this form